Service Provider Policy for ZipBiz
Last Updated: June 7, 2025
This Service Provider Policy (“Policy”) outlines the terms and conditions governing the relationship between independent third-party service providers (“Service Providers,” “you,” or “your”) and [Your Company Name/Legal Entity Type] (“ZipBiz,” “we,” “us,” or “our”) for the use of the ZipBiz Platform. By registering as a Service Provider on ZipBiz, you agree to adhere to this Policy, our Terms of Use, Privacy Policy, and all other applicable policies.
1. Service Provider Registration and Verification
a. Eligibility: You must be at least 18 years old, legally permitted to work in India, and possess the necessary skills, licenses, and certifications (where applicable) for the services you offer.
b. Application: You must complete our registration process, providing accurate and complete information about your qualifications, experience, and contact details.
c. Verification: ZipBiz reserves the right to conduct thorough background checks, verify your identity, qualifications, and references. You agree to cooperate fully with such verification processes. Failure to pass verification may result in rejection or termination of your registration.
d. Agreement: Upon successful registration, you enter into an independent contractor agreement with ZipBiz, acknowledging that you are not an employee, agent, or partner of ZipBiz.
2. Service Delivery Standards
a. Professionalism: You agree to perform all services with utmost professionalism, diligence, and skill, adhering to industry best practices.
b. Punctuality: You must arrive at the scheduled service location on time. Any delays must be communicated immediately to the user and ZipBiz support.
c. Quality of Work: You are responsible for the quality of services provided. All work must meet the user’s expectations and ZipBiz’s quality standards.
d. Equipment & Supplies: You are responsible for bringing all necessary tools, equipment, and consumables required to perform the services, unless otherwise specified for a particular service (e.g., customer provides cleaning supplies for maid service).
e. Hygiene & Safety: You must maintain high standards of personal hygiene and ensure a safe working environment. Adhere to all safety guidelines and protocols, especially in home settings.
f. Conduct: Treat users with respect, courtesy, and professionalism. Avoid any form of harassment, discrimination, or inappropriate behavior.
g. Dispute Resolution: In case of a dispute with a user, you agree to cooperate with ZipBiz to resolve the issue fairly and promptly.
3. Booking and Availability
a. Acceptance of Bookings: You are expected to promptly accept or decline service requests based on your availability and capacity.
b. Availability Management: You are responsible for accurately updating your availability on the ZipBiz Platform.
c. Cancellation: If you need to cancel a confirmed booking, you must do so as early as possible through the Platform and inform ZipBiz support. Frequent or last-minute cancellations may result in penalties, including suspension or termination of your account.
4. Pricing and Payments
a. Adherence to Pricing: You agree to adhere to the pricing structure displayed on the ZipBiz Platform for each service, including visiting charges.
b. Material Costs: Where applicable, you are responsible for clearly communicating and justifying any additional material costs to the user before commencing work, and obtaining their explicit approval. Material costs are directly payable by the user to you.
c. Commission: You agree to pay ZipBiz a commission of 20% (or as otherwise agreed in your specific Service Provider Agreement) on the total service value (Recommended Price + Visiting Charges) for each completed service booked through the Platform.
d. Payment Payouts: Payments for services, minus ZipBiz’s commission and any applicable taxes/fees, will be transferred to your registered bank account on a weekly/bi-weekly basis, subject to a minimum payout threshold of ₹1000.
e. Taxes: You are solely responsible for all applicable taxes (e.g., income tax, GST) on the income earned through ZipBiz.
5. Ratings and Reviews You acknowledge that users will be able to rate and review your services. You agree to accept feedback professionally and understand that negative feedback may impact your future bookings. ZipBiz reserves the right to use, display, and remove ratings and reviews at its sole discretion.
6. Confidentiality You agree to keep confidential all sensitive information about users, their homes, and their personal affairs, which you may come across during the provision of services.
7. Non-Circumvention You agree not to circumvent the ZipBiz Platform by directly soliciting or accepting payments from users for services initially booked or discovered through ZipBiz, or for future services with the same user, for a period of 12 months after your last service with that user through ZipBiz. Violation of this clause may result in immediate termination and financial penalties.
8. Termination of Service Provider Account ZipBiz reserves the right to suspend or terminate your Service Provider account at its sole discretion, with or without cause, including but not limited to:
- Violation of this Policy, Terms of Use, or any other ZipBiz policy.
- Consistent poor performance, low ratings, or user complaints.
- Fraudulent activity or misrepresentation.
- Failure to pass background checks or maintain required licenses/certifications.
- Breach of confidentiality or non-circumvention clauses.
9. Changes to Policy ZipBiz may update this Policy from time to time. We will notify you of any changes by posting the updated Policy on the Platform. Your continued provision of services through the Platform after such changes constitutes your acceptance of the new Policy.
10. Contact Information For any questions regarding this Policy, please contact us at: support@zipbiz.in